FAQ

FOR CUSTOMERS

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FOR PARTNERS

What is the revenue share? How does that work?


You never pay us, we only pay you. Hosting a Hoplite Hub does not cost your business anything. For every Hoplite rental that occurs in your establishment, you receive a portion of the rental fee. This way, the more your customers use our charging service, the more income your business generates. If you are curious to learn more, please contact us directly.




If I get a Hoplite Hub, will my business be highly involved?


No! We take care of charging your customers smartphones so you don’t have to...it's kind of the reason we got into this business in the first place. Our technicians are responsible for servicing our Hubs and keeping our network operational. We do find that Hubs tend to perform exponentially better when your staff encourages your patrons to use the service.




What are Hoplite Power's set-up and installation requirements?


It's simple. All we need to install a Hub in your establishment is easy access to a power outlet (120V/60Hz) and 20" x 20" of accessible wall space. We utilize a standard VESA mounting system to safely attach our Hub to your wall, similar to most flatscreen TV installations. If wall space is unavailable, but you still want to partner with Hoplite, please let us know and we can customize an set-up solution that works for you.




How will customers know we have a Hoplite Hub?


How will they not know! Customers can easily find detailed location maps on both our website and on our interactive Hubs themselves. Additionally, we have swag for in-store promotion, including coasters, coffee sleeves, window clings, and more that we provide at no cost to you. We also actively promote our partners on social media and leverage other cross-promotional strategies. Who doesn't like free advertising?




How will installing a Hub benefit my establishment?


We have a lot to offer our partners from increasing revenue through our revenue share business model to increasing customer loyalty and appreciation by solving their power needs. You can check out all of the benefits we offer on our Partner page, which can be found here.




I am not a partner, but I am interested in becoming one. What's next?


Great idea! We are always looking for new partners and businesses to add to our expanding network. Please contact our partner support team at (347) 815-3309 or send an email to rentals@hoplitepower.com and we will get in touch ASAP!




Is Hoplite's network secure? What about payments?


Very. We take the protection of our customers' data very seriously. Being a PCI-DSS compliant business, we never store any senstive cardholder data on our Hubs or databases, as we have integrated a payment solution incorporating industry-leading point-to-point encryption.




Say I already have a Hub, and something isn't working? What should I do?


Let's be realistic. Electronics don't always function as expected and things sometimes go awry. Usually we are able to tell if there is a problem with one of our Hubs in real-time dispatch a technician to your business immediately. However, if you do notice a malfunction and we have not sent a technician, please shoot us an email at rentals@hoplitepower.com.




Does my business need to provide an internet connection?


Nope. We take care of all of our connectivity needs. Each Hoplite Hub connects via an on-board wireless 4G LTE router, which also features high-speed data connectivity and a built-in firewall for extra security. This way, we will never interfere with or require access to your establishment's ethernet or WiFi network.




Other questions?


If there is anything else you have a question about, please get in touch. Our partner support team can be reached directly at rentals@hoplitepower.com or (347) 815-3309.





 
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