What happens if I exceed the 24 hour rental period?
How do I return my Hoplite?
What if my Hoplite isn't scanning and I can't return it?
How much does it cost to rent a Hoplite?
We believe in a simple and straightforward pricing model. Rentals start at just $2.99, and can range as high as $4.99 depending on the specific Hub location. Each rental is good for up to 24 hours, meaning that you can use a Hoplite for 30 minutes or for 23 hours, and still pay the same price.
Which devices can be charged with a Hoplite?
I did not receive my Hoplite after I paid for the rental. What happens next?
What payment methods does Hoplite Power accept?
Can I use my phone while charging with Hoplite?
Of course you can use your phone while charging! That's the whole point of Hoplite Power, and it's the reason why our Hoplites are so thin and compact. We want you to be able to get the power you need without having to change your phone-usage habits.
How do I turn on the Hoplite charger?
How much power will my phone receive and how fast?
I forgot to return my Hoplite and am not near a Hoplite Hub. What should I do?
Good question. If you forgot to return your Hoplite to one of our Hubs, you can mail your Hoplite back to us directly using the address below. We recommend using a traceable delivery method such as UPS, Fedex, or USPS Certified Mail just in case. Please also send us an email at email@example.com letting us know you are returning the Hoplite by mail, the Hoplite's unique ID number, and any available tracking information. If you do not inform us in advance, any and all late fees will be calculated based on the mailing date.
What is the revenue share? How does that work?
You never pay us, we only pay you. Hosting a Hoplite Hub does not cost your business anything. For every Hoplite rental that occurs in your establishment, you receive a portion of the rental fee. This way, the more your customers use our charging service, the more income your business generates. If you are curious to learn more, please contact us directly.
If I get a Hoplite Hub, will my business be highly involved?
What are Hoplite Power's set-up and installation requirements?
How will customers know we have a Hoplite Hub?
How will installing a Hub benefit my establishment?
I am not a partner, but I am interested in becoming one. What's next?
Is Hoplite's network secure? What about payments?
Very. We take the protection of our customers' data very seriously. Being a PCI-DSS compliant business, we never store any senstive cardholder data on our Hubs or databases, as we have integrated a payment solution incorporating industry-leading point-to-point encryption.
Say I already have a Hub, and something isn't working? What should I do?
Let's be realistic. Electronics don't always function as expected and things sometimes go awry. Usually we are able to tell if there is a problem with one of our Hubs in real-time dispatch a technician to your business immediately. However, if you do notice a malfunction and we have not sent a technician, please shoot us an email at firstname.lastname@example.org.
Does my business need to provide an internet connection?
Nope. We take care of all of our connectivity needs. Each Hoplite Hub connects via an on-board wireless 4G LTE router, which also features high-speed data connectivity and a built-in firewall for extra security. This way, we will never interfere with or require access to your establishment's ethernet or WiFi network.
If there is anything else you have a question about, please get in touch. Our partner support team can be reached directly at email@example.com or (347) 815-3309.